Customer Service Survey
Have you recently had an experience with an employee of the Lincoln Police Department that you would like to let us know about?
In keeping with the vision of the Lincoln Police Department, we strive to provide “Professional Law Enforcement as a Community Service.” We request your assistance in evaluating how well we are doing. Please take a few moments to click on the link below and provide information of your most recent experience with the Lincoln Police Department.
This survey is reviewed by our administrative staff and is used as a tool to improve our service to the community. It is used to not only commend good work, but correct areas that need improvement. This survey does not qualify as a formal complaint.
California Penal Code Section 832.5 (a) states:
“Each department or agency in this State which employs peace officers shall establish a procedure to investigate citizens’ complaints against the personnel of such departments or agencies, and shall make a written description of the procedure available to the public.”
Penal Code Section 148.6 (b) states that any law enforcement agency who accepts a concern of misconduct against a peace officer shall require the complainant read and sign the following statement:
“You have the right to make a complaint against a police officer for any improper police conduct. California law requires this agency to have a procedure to investigate citizen’s complaints. You have a right to a written description of this procedure. This agency may find after investigation that there is not enough evidence to warrant action on your complaint; even if that is the case, you have the right to make the complaint and have it investigated if you believe an officer behaved improperly. Citizen complaints must be retained by the this agency for at least five years. It is against the law to make a complaint you know to be false. If you make a complaint against an officer knowing that it is false, you can be prosecuted on a misdemeanor charge."
Should you desire to file a formal complaint against an officer, you may come to the Lincoln Police Department, day or night, and complete the required documents.
You may either download and print out a survey to be returned to the Lincoln Police Department at a later time, or complete the survey online.
Click here to download the Online Customer Service Form.
If you use Microsoft Outlook, you can click the "Send by Email" button on the upper right corner of page one of the online form. This will automatically complete an email and send it into the department. Otherwise, after you complete the form, in Adobe Reader, click File, then Save As. Save the file to your computer then email it as an attachment to pshelgren@ci.lincoln.ca.us. If you have any questions with this procedure, click here and ask your question. You will receive a reply within two business days.
